China Data

An effective online crisis management plan should be developed in advance so that you can act quickly when a crisis occurs. Here is a step-by-step guide on how to create a crisis management plan:

Identify possible crisis scenarios
Start by making a list of all the possible crisis scenarios that ...

The omnichannel system refers to an infrastructure or set of processes with their respective channels that, when integrated, allow the company to offer a unified and coherent experience to its customers and prospects.

What elements does an omnichannel strategy contain?
Among the most notable ...