China Data

customer support
According to a survey conducted by the consulting firm PwC , “59% of American consumers said they would turn their back on a brand, even a beloved one, after a few bad experiences. Outside the United States, 47% of respondents would do the same […] and 45% said they would not ...

Project management is one of the most exhausting corporate tasks, as it requires a great deal of responsibility to coordinate all team members. In addition, the agility of the models applied to develop projects must be exceptional in order to adapt to a world with needs for immediate solutions. But ...

Customer onboarding is the process of educating a person to make the best possible use of your products and services.

Whether done online or in person, the goal is the same: delight customers with the concrete benefits of what you sell and build brand loyalty. In fact, a recent study found that 8 ...

You may have heard the terms “omnichannel” and “multichannel,” but do you know what they mean? Is it possible to build an integrated online and offline presence? Of course it is! Here’s how.

A Google survey showed that three out of four consumers who found useful information about stores through an ...

You've probably been there before. You're about to close a sale, and you just need one magic word to make the customer say yes!

In any sales pitch, having some key selling words on hand can help you a lot when it comes to winning over your client.

According to a study conducted by The Economist ...

According to a Forrester report , companies that offer better customer experiences grow revenue 5x faster than their competitors. But what are consumers looking for?

One-third of people expect their request to be resolved in a single interaction, no matter how long it takes.
That is, they want the ...

Project management refers to a set of temporary activities, carried out in a group, with the objective of producing a product, service or result.

The set of practices and skills required of a project manager allows these professionals to plan, execute, monitor and control projects to deliver ...

So what is CRM? CRM is an acronym that stands for Customer Relationship Management.

It consists of a solution that allows you to gather all your customers' data in one place , such as interactions with your company, among other information, facilitating access, management and analysis of all these ...

“First Call Resolution” means “Resolution on the first contact or call.” This is a metric used to measure a company’s ability to resolve a customer’s problem on the first contact made.

FCR is one of the call center metrics used to measure the quality of service and operational efficiency of the ...

After-sales service is the set of processes and strategies that are implemented once a sale is closed, with the aim of building customer loyalty and maintaining long-term relationships with them. However, not all company managers are familiar with these strategies and are looking for articles that ...